Frequently Asked Questions (FAQ)

🚚 Shipping

Q: How much is the delivery charge?

• Inside Dhaka: 60 BDT (Cash on Delivery)
• Divisional cities & district towns: 120 BDT (advance delivery charge required)
• Sundarban Courier: Full advance payment

Q: How long does delivery take?

• Inside Dhaka: 2–3 working days
• Outside Dhaka: 3–4 working days
• Sundarban Courier: 2–3 working days

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 Warranty & Replacement

Q: Do your products have a warranty?

• Yes, all gadgets come with 7 days replacement warranty for factory defects.

Q: What is not covered by warranty?

• Change of mind (“I don’t like it”)
• Damage caused by water, over-voltage, short circuit, or heat
• Missing invoice/cash memo

Q: How do I claim a replacement?

• Inside Dhaka: Visit/send to our office with product + accessories + invoice
• Outside Dhaka: Send via Sundarban Courier (at your expense)

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🔄 Returns & Refunds

Q: Do you accept refunds?

• Refunds are only given if a product is out of stock after order.
• No refunds for change of mind.

Q: How will I get my refund?

• Refunds are processed via Bkash, Nagad, or Bank Transfer.
• Delivery charges are non-refundable.